How can we help?
Search the documentation and common fixes, or reach our team.
Find it by topic
- Getting startedSign up, verify your email, set up your business.
- Generate contentModes, channels, edits and saved templates.
- CreditsWhat each channel and action costs.
- Compliance scoreWhat the score means and what happens next.
- Brand & audienceVoices, personas, products and knowledge.
- Export & publishDownload files; publishing is not available yet.
- Teams & clientsRoles, approvals and client reports.
- Billing & accountPlans, invoices, your data, deletion.
Something not working?
The problems people run into most, and what to do about each.
I didn’t get the verification email
Check your spam or promotions folder for a message from Adverizeo, and check the address you signed up with for typos. If it still hasn’t arrived, send us a message with the address you used.
Login says “Invalid email or password”
The same message appears when your email isn’t verified yet, so look for the verification email first. If your account is verified, reset your password.
My draft is taking a long time
Generation keeps running on our side even if you leave the page, and the result appears in Ads. If a draft is still pending after several minutes, open a support ticket.
“We couldn’t check this draft for compliance”
The check failed to run, not your draft. Your credits are refunded and the draft is kept, marked unchecked. Regenerate it to get a checked version; the first regeneration is free.
Publishing is blocked by a compliance issue
A draft with a critical issue can’t be published or scheduled as it is. Fix the flagged text, or choose “Publish Anyway” if you’re sure; overrides are logged. An AI Deep Review (1 credit) explains the issue in more detail.
I ran out of credits
Your balance refills when your plan renews. For more credits now, upgrade under Dashboard → Billing & Subscription. What each action costs.
How do I cancel or find my invoices?
Dashboard → Billing & Subscription. Manage Subscription cancels or changes your plan; invoices are listed on the same page. What happens when you cancel.
A feature shows a lock icon
Your plan doesn’t include it. Pricing shows which plan does.
I can’t delete my account
If you own a team or workspace, transfer ownership on the Team page first, then try again under Account & GDPR → Delete account.
Still need a person?
Include the page you were on, what you clicked and the exact error text so we can answer faster.
Support ticket
For customers on any plan. Describe the problem and follow the replies in your dashboard.
Log in to open a ticketContact form
No account needed. Good for questions before you sign up. We aim to reply within 1 business day.
Send a messageLive chat and phone
Included with the Agency plan. Start a chat or see the phone number under Dashboard → Support.
See the Agency plan